Call Centres – This toolbox will enable you to develop a knowledge-based application for your call agents to use. The toolbox includes instructions on how best to gather and structure the required knowledge to ensure that it is complete and consistent. Enabling improvements in service desk performance and employee productivity while reducing cost.  Read more

Match™ Inside – Enables Match™ to be integrated into other software applications to improve the system logic. Match™ replaces the hard coded business rules with knowledge bases enabling transparent, complete and consistent application of these rules. Replacing hard coded rules with knowledge bases also enables rules to be modified, validated and extended quickly and easily.

E-business – This toolbox can develop an Interactive Internet enabling you to create intuitive web pages that automatically change to meet the profile and demands of your clients. Clients will be able to self-serve and obtain tailor-made information and advice. Resulting in increased sales and an enhanced customer experience.  Read more

Application Development – This toolbox will enable you to create goal-oriented, transparent and complete software requirements in Match™ Developer, which are then directly executable in Match™ Player. This results in delivery of an up to the minute application.  Read more