Intelligent Cost Cutting in a Downturn: Advanced Knowledge Services™
Smart Content Design™ which is a set of scientific principles to (re-)create enterprise content with lower volumes, lower costs and higher quality and Match™ Software used to create transparent enterprise content that is automatically available through smart user interfaces. Online customer interaction, call centres and application development are a few areas where top 500 clients have experienced benefits.
Reduce HR spend while enhancing customer experience
By transferring enterprise content and human knowledge to digital knowledge bases, unlimited scalability and value chain improvements can be achieved. Digital knowledge bases enable clients to self-serve in shops, offices and on the Internet in cost-effective, accurate, channel consistent and adaptable ways. Resulting in savings in training and staffing, which easily amount to millions per year.
Reduce Content spend while improving content production and use
Creating thousands of fragmented documents regarding processes, work instructions and product descriptions and searching through them, are activities that burden operational expenditure. Smart Content Design™ ensures less and better content is produced gaining at least a 30% improvement in efficiency. Smart Content Design™ reduces complexity, restores completeness and consistency and removes exceptions enabling clients and employees to use content smoothly.
Reduce IT spend while advancing business and IT alignment
Inflexibility in IT architectures and applications where business logic is buried and set in concrete, lead to disproportional IT spend and business dissatisfaction. Match™ improves requirements engineering ensuring 100 % transparency, adaptability and direct executability without any code generation! This leads to tremendous gains in business alignment lead-time, agility and off shoring.
To position for success after the downturn, managers need to question the classical ways of spending and reallocate investments smartly.